• Almost all such offerings impair the ability of participants to engage in natural interactive conversation
• The issue - which is caused by excessive signal delay - isn't apparent when conversation is formal
• As HD video-based meetings replace face-to-face meetings, the quality of interactive collaboration will be seriously impacted
• Wallace & Co. can demonstrate the issue to decision makers and advise them on how to minimize it

• Using a client's search specification, we find and recruit an agreed upon number of users with an exceptional understanding of what is unsatisfactory
• The client then utilizes the exceptional users in its existing Voice of the Customer process, enhancing the quality of input and the likelihood of innovative idea generation
• We guarantee our work & will provide replacement candidates for any that do not meet the search specification